Headboards Ltd accept all major credit and debit cards for payment of our items in the online store.
We take our customers’ security very seriously and want you to feel safe purchasing online. For this reason we use one of the leading online payment gateway providers Stripe to remotely process all our online transactions.
All major Debit and Credit Cards are accepted by out stripe payment gateway.
Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry.
Headboards Ltd only receives confirmation that payment has been made and receives no details about the card itself.
All card numbers are encrypted at rest with AES-256. Decryption keys are stored on separate machines. None of Stripe’s internal servers and daemons are able to obtain plaintext card numbers; instead, they can just request that cards be sent to a service provider on a static whitelist. Stripe’s infrastructure for storing, decrypting, and transmitting card numbers runs in separate hosting infrastructure, and doesn’t share any credentials with Stripe’s primary services (API, website, etc.).
If your card transaction fails our stringent security checks for any reason, no money will leave your account and we reserve the right to place the order on hold. Don’t worry; in these circumstances a member of our customer service team will contact you to discuss an alternative method of payment.
Once full payment has been received we will accept your order and within a matter of weeks (days for smaller items) your order will be delivered.
We are specialist and bespoke manufacturer of Beds, Headboards and Bed Slats and do not have our own couriers.
We rely upon the services of third party couriers and Royal Mail, whilst we endeavour to always deliver in a timely manner there are unfortunately a few occasions when the couriers and Royal Mail fail to deliver on the appointed day and before the specified time. This rarely happens however we cannot be held responsible for the late delivery of an item, or any costs incurred by customers/tradesmen unable to work, please ensure you have your materials before booking in any trades. Our commitment to you is to deliver the product to the courier.
Tracking numbers are available for all orders sent via the courier network.
When buying lager items once your order is ready for dispatch we will contact you either by phone or email to arrange a suitable day for delivery. We can not dispatch any large goods such as drop in bed bases until we have spoken to the customer and pre arranged a suitable day for delivery.
Once your order has been booked in for delivery it is your responsibility to ensure there is someone at the property to sign for the parcel, if the delivery is missed and the item is returned back to us we reserve the right to charge for re delivery.
Once we have arranged a suitable day for delivery we dispatch all goods so that they arrive on your chosen day. We shall not be liable for failed deliveries which are due to reasons beyond our reasonable control due to third party services.
All our orders are dispatched using either DX or Parcel Force Courier services which are two of the leading courier companies servicing the United Kingdom.
We are able to offer you your chosen midweek day for delivery; however we are unable to specify an AM or PM delivery.
Please ensure that care is taken when opening your parcel, Please take extra care if using a knife or sharp object to open the package.
It is the customer’s responsibility to inspect the Box before signing for the parcel. Please ensure the box is in good condition when accepting deliveries from our couriers. If the box is damaged, please mark the box as Damaged or refuse delivery.