Direct from a UK Bed
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Specialist Bed Supplier
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Payment and Delivery Information

Payment Information

Headboards Ltd accept all major credit and debit cards for payment of our items in the online store.

We take our customers’ security very seriously and want you to feel safe purchasing online. For this reason we use one of the leading online payment gateway providers Stripe to remotely process all our online transactions.

All major Debit and Credit Cards are accepted by out stripe payment gateway.

Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry.

 

Headboards Ltd only receives confirmation that payment has been made and receives no details about the card itself.

All card numbers are encrypted at rest with AES-256. Decryption keys are stored on separate machines. None of Stripe’s internal servers and daemons are able to obtain plaintext card numbers; instead, they can just request that cards be sent to a service provider on a static whitelist. Stripe’s infrastructure for storing, decrypting, and transmitting card numbers runs in separate hosting infrastructure, and doesn’t share any credentials with Stripe’s primary services (API, website, etc.).

 

If your card transaction fails our stringent security checks for any reason, no money will leave your account and we reserve the right to place the order on hold. Don’t worry; in these circumstances a member of our customer service team will contact you to discuss an alternative method of payment.

 

Once full payment has been received we will accept your order and within a matter of weeks your order will be delivered.

 

Delivery

Nationwide Delivery via the Courier Network

 

We are specialist and bespoke manufacturer of Beds, Headboards and Bed Slats and do not have our own couriers.

 

We rely upon the services of third party couriers, and whilst we endeavour to always deliver in a timely manner there are unfortunately a few occasions when the couriers fail to deliver on the appointed day and before the specified time. This rarely happens however we cannot be held responsible for the late delivery of an item, or any costs incurred by customers/tradesmen unable to work, please ensure you have your materials before booking in any trades. Our commitment to you is to deliver the product to the courier.

 

Tracking numbers are available for all orders sent via the courier network.

 

Small items

 

Our smaller items are sent out via Royal mail1st class. Most customers will get their items the next working day.

 

Larger items

 

Large items are delivered via national couriers on a next working day service, they will collect your order from our premises, thereafter delivery of our products will be subject to the carrier’s terms and conditions. Items are usually delivered between 8am and 6pm the next working day. We are unable to allocate times slots for delivery.

 

Sprung Slats

 

All our slat orders are custom made therefore we will endeavour to dispatch all orders on the next working day apart from those that have special requirements including, chamfering, tapering and bevelling.

 

Courier delivery mainland UK

£6.95

 

Flat slats

 

All our flat slats are made to order. We aim to dispatch orders on the next working day.

Special requirements may take longer.

 

Courier delivery on items below 1000mm

£6.95

 

Courier delivery on items over 1000mm

£15.00

 

 

This is subject to change during holiday periods due to high demand.

 

All delivery charges are subject to change and our Customer Service team will contact you before despatching your parcel should this be the case. All prices charged are in GBP

Please note the courier will be selected depending on the size of your parcel/order, weight, and location.

 

Most our products are manufactured to order. Whilst we endeavour to dispatch within the estimated time, some items may take slightly longer depending on our current work load. If the delivery date is critical, please contact our office before placing your order and we will do our best to help.

 

You are unable to cancel your order once it has been manufactured or ask for a refund on delivery cost if the item has or is going to be delivered

 

If your order can not be delivered for any reason and the parcel is returned to us then we will have to charge for Re-delivery.

 

Our customer service team will always contact you to confirm despatch days for all large custom made orders that take longer than a week to produce.

 

It is important that you check your package for any damage upon delivery. Deliveries do need to be signed for. It is very important that if you find your order to be damaged you sign for the delivery as “damaged”, which will allow us to make a claim with the courier allowing the products to be replaced. Should you receive a damaged item please contact us within 48 hours and take photographic evidence of the damage where possible. We are unable to make any claims with the couriers after this time. We are unable to entertain any claim for damages on deliveries that are not signed for as “damaged”.

 

Collection

 

Collection is available from our London workshop. Contact us to arrange for your order to be collected from our premises.

 

International deliveries

 

International delivery is available on the majority of our smaller items.

 

Shipping can vary on price dependent on end destination, size and weight of the package. We are able to offer competitive rates on international deliveries.

 

For international deliveries please email us bedslats.co.uk with the following information

  1. Name of product - Please provide a link where possible
  2. Quantity required
  3. Any custom measurements
  4. Delivery address including post code, recipient name and contact number.

 

We will reply to you within 24-48 hours with a quote.

 

If you are happy with the quote an invoice will be sent for payment.

 

We will then ship your order using a trusted courier and you should be able to see your items progress via the tracking system.

 

In some cases the recipient may need to sign for the package. This depends on your local carrier.

 

Please Note: You may be required to pay Customs Charges if this is applicable to you; the courier company will contact you when your parcel arrives in your country and will inform of any additional charges required to release your parcel. You the customer will be responsible to pay for those charges. Refusing to pay the charges may result in the goods being held by customs.

 

Installation

 

As a manufacturer who suppliers all across the UK and some part of Europe we regrettably are unable to offer installation.

 

Any questions feel free to contact us.