Terms & Conditions
PLEASE READ OUR TERMS AND CONDITIONS BEFORE PLACING YOUR ORDER. WE CLEARLY SET OUT OUR TERMS AND CONDITIONS OF BUSINESS UNDER WWW.BEDSLATS.CO.UK T/A HEADBOARDS LTD.
Please see below our Terms and Conditions of business before placing your order.
Descriptions and product information
At bedslats.co.uk we do our very best to ensure that the product information that you see on our website is as accurate as possible. The Images used for our products are for illustration purposes only.
Please ensure that you check the size of your bed before placing your order. If you require any help regarding your bed size, types of suitable slats a member of our Sales team will be delighted to help.
Our full range of bed slats are usually In Stock at all times and ready for immediate dispatch.
Other Slatted bed bases are made to order in your desired sizes, We hold stock of the necessary components to make the bases. As soon as the order is placed it will go into the production process.
If for any reason your product is unavailable a member of our team will contact you immediately to explain the situation and advise when the order can be fulfilled. If you are not happy with the date then we can cancel the order on your request.
We aim to have all orders delivered within 21 days from the order being placed. With the majority of orders you can expect to receive your order within 14 days of purchase.
You can cancel any order that are stock items within 7 days of placing the order and return any items back to us. Please send all returns clearly labelled and ensure they are packed properly so they reach us in a sellable conditions. All refunds will be processed within 7 days of the product getting back to us.
Please send all returns to
Bed Slats T/A Headboards Ltd
73 Canning Road
Under the Distance of Selling Regulations 2000 you do not have the right to cancel your order if the order is a custom order.
By Custom order we mean if the order is for bed slats and they are made to order in your specified number of slats or cut to your specific dimensions and not of Standard Sizes. We stock loose slats, once order has been received the slats are then webbed together depending on the number of slats chosen in the set. These slats are custom made to order.
We retain the right to apply a charge of 20% of the cancelled order value to cover the time taken to pick item, pack item, unpack item and restock the item in the warehouse. This will also cover the administration and handling costs involved in the cancellation of orders.
We accept payments from all major Credit/Debit cards including American Express. All our payments are processed via Sage Pay. Every transaction goes through a security check to reduce the risk of fraudulent transactions.
We reserve the right to cancel any credit card transaction if the relevant security checks fail and the transaction does not receive the required security score. In this case we will cancel the order and a member of our customer service team will contact you and ask for an alternative means of payment. The order will be accepted as soon as we receive full payment which has cleared our account.
When your order is ready for dispatch we will contact you either by phone or email to arrange a suitable day for delivery. We can not dispatch any goods until we have spoken to the customer and pre arranged a suitable day for delivery.
Once your order has been booked in for delivery it is your responsibility to ensure there is someone at the property to sign for the parcel, if the delivery is missed and the item is returned back to us we reserve the right to charge for re delivery.
Once we have arranged a suitable day for delivery we dispatch all goods so that they arrive on your chosen day. We shall not be liable for failed deliveries which are due to reasons beyond our reasonable control due to third party services.
All our orders are dispatched using either DHL or TNT Courier services which are two of the leading courier companies servicing the United Kingdom.
We are able to offer you your chosen midweek day for delivery; however we are unable to specify an AM or PM delivery.
Please ensure that care is taken when opening your parcel, Please take extra care if using a knife or sharp object to open the package.
It is the customer’s responsibility to inspect the Box before signing for the parcel. Please ensure the box is in good condition when accepting deliveries from our couriers. If the box is damaged, please mark the box as Damaged or refuse delivery.
Bedslats.co.uk is part of the Headboards Ltd group of companies and is a registered company in the UK:
Bedslats.co.uk T/A Headboards Ltd
73 Canning Road
If you have any queries you can write to us at the above address, alternatively you can contact us at firstname.lastname@example.org